Please consider that each visit includes 5 minutes for therapist consultation & 5 minutes to undress/redress. We ask that you please arrive 10-15 minutes prior to your appointment time to complete intake paperwork. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment here at Nova Organic Wellness Spa. Come early, stay late, bring a book, relax and enjoy a cup of complimentary tea and stay in our relaxation area.