At Nova Organic, we have set out to bring you a relaxing environment where the highest levels of organic skin and body care is provided to nurture the well-being of mind, body and soul. Using European techniques and only the finest natural products, Nova Organic is able to tailor each treatment to any individual’s own needs.
It is our goal to make a difference in the lives we touch by offering the highest level of service by trained professionals in the most relaxing environment for our clients. Please keep in mind when visiting the Spa:

Reservations

To ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

Appointments

Please consider that each visit includes 5 minutes for therapist consultation & 5 minutes to undress/redress. We ask that you please arrive 10-15 minutes prior to your appointment time to complete intake paperwork. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment here at Nova Organic Wellness Spa. Come early, stay late, bring a book, relax and enjoy a cup of complimentary tea and stay in our relaxation area.

Cancellation Policies and Fees

Your spa treatments are reserved especially for you. We value your business and ask that you respect the Spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours’ prior your scheduled appointment.

*Any cancellations with less than 24 hours of notice are subject to a cancellation fee equal to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have traveled to the spa specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as make up for the lost revenue.

*When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Group Bookings

For spa parties and special events, please contacts us in advance for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. Exclusive use of the Spa is available; please inquire for fees and available dates. Please remember, Groupon services are only valid for the deal purchased and may not be substituted under any circumstance.If your Groupon has expired, you may use the Groupon value (amount for which you purchased your Groupon) towards any regular priced service. Must mention Groupon during booking.

Cell Phones

We kindly ask that you turn off your cell phones upon arrival. Also, please remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.

Prices and Services

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

Gift Certificate Policy

Gift Certificates are available in any amount and may be purchased at the spa, by phone at 480-466-8719 or on our website www.NovaOrganicWellness.com. Out of town? Too busy? No problem. We will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

Gratuity

Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. Please keep in mind if you received a discount/promotional offer, our therapists did not discount your service. We ask that you provide gratuity at the pre-discounted rate. You may tip the therapist in the room or upon check out at the front desk with cash, check or credit card. Please note, however that parties of 3 or more a 20% gratuity will be added to the final bill.

Check in

We ask that you please arrive 10-15 minutes prior to your appointment time to complete intake paperwork. We will do our best to accommodate late arrivals. However, the length of service may be adjusted to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course, beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment here at Nova Organic Wellness Spa. Come early, stay late, bring a book, relax, and enjoy a cup of complimentary tea and stay in our relaxation area.

Personal Belongings

Please leave all jewelry and valuable items at home. Nova Organic Wellness Spa is not responsible for lost or misplaced items.

Spa Promotions

Spa specials cannot be used in combination with any other offer, promotions or third party gift certificates.

Value Card Alliance

We happily welcome all Value Card Alliance guests Monday-Thursday to enjoy our services using our VCA Gift Certificates only. We do require a 20% Cash Gratuity for any services. Restricted VCA transactions are: Spa Parties and products. (Purchases may be made via cash or card.)

Return Policy

It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event, you that purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately, we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at Nova Organic Wellness Spa

Should you have additional questions or concerns, please contact us:
Tel. 480-466-8719 or NovaOrganicWellness@gmail.com